Frequently Asked Questions

Find the answers to some of your most frequently asked questions below:

Why are bees getting into my house?

I can’t possibly tell you all the reasons, but here are a few reasons that bees get into your house:  Like all creatures large and small, bees need nutrients, fluids, shelter and safety.   Bees have found that their best protective environment from predators is a cavity with a small entrance.   Can you think of some?  Obviously, a tree hollow is a perfect place for bees.  But doesn’t a house wall or a quiet attic corner fit the description of a protected environment for bees to live?  Perhaps an abandoned owls nest or bird house would be perfect, with such a small entrance and elevation.   Bees need lots of water.  One place that bees absolutely love is your irrigation shutoff box. It provides a closed, secluded void, with a snug cover that is not easily removed with only a tiny entrance – perfect for bees.  I think you’ll also agree that these irrigation shutoff boxes are often damp and wet – a perfect source of water within their home.  Wow!  Indoor plumbing!   So think of the structural components of your home as the best home on the block for bee scouts, whose only job is to find the perfect home.  All it takes is a simple crack in the wood, large grade screening on attic vents, wall joints that are not perfectly aligned, a cracked window, a slightly lifted foundation… There are a hundred different home defects that can act as small entrances to potentially enormous bee hives.   In southern California, a typical suburban property is a perfect home for bees.  Why?   1) Bees don’t think of people as natural predators. 2) Your walls, eave and attic bee hives are usually elevated away from other predators. 3) You have a beautiful garden with many flowers, just ready to be pollinated. 4) In a hot and dry climate, your garden is irrigated.  Perhaps you even have a water fountain.   Could a bee ask for more?   Please don’t attempt to solve bee problems on your own.  Bees can be deadly. Leave it to professionals such as the pest control staff at Hearts Pest Management. We have tremendous experience with bees. Our job is to take on the risks to that you can remain safe away from the bees.   (We want you to know that we sincerely appreciate what bees do for us. We respect them.  In situations where we can save bees, we will.  More bees need proper homes. Help us find them – but not in your living space).

How do non-repellents work on ants?

Until just a few years ago, most of the pesticides on the market for ants were repellents.  These products seem to have a very good “knock-down,” or kill factor, but only when you consider the ants that are readily visible.  Repellents had a big negative. [Image Can Not Be Found]    When repellents were applied, they announced to all the ants that were not killed that they need to get away fast.  In doing so, it is difficult to control exactly where the ants will go.  Repellents can be used effectively to create a wall that the ants will not pass.  The problem comes when thousands of ants have already passed the barrier and now won’t go back, as if their escape route was flooded.   When this happens in someone’s home, you often find the ants have been repelled in mass from the first floor kitchen, for example, to upstairs rooms.  That’s not good!   Non-repellents revolutionized pest control.    [Image Can Not Be Found]   With non-repellents, your pest control technician does not need a lot of pesticide to get strong control of ants.  Why?  Because non-repellents do not cause ants to send alarm signals.  Some of the ants will die immediately, but many won’t much notice that they are walking through pesticide.  They will survive, but only temporarily and long enough so that they can spread the pesticide, much like a virus.  Before you know it, the ants have brought back the non-repellent pesticide to the colony.  That is why it is so effective.   So instead of a topical ant kill with repellents, non-repellents get to the heart of the ant problem.   Non-repellents can be abused.  Only a licensed pest control technician should handle non-repellents and they should only handle it according to the label.   Non-repellents are so effective that they have been abused to the point where they now are being blamed for environmental damage, much like the earlier repellents.  For that reason, you must have a strong relationship and understanding between you and your pest control company.

EPA Final Rodenticide Risk Mitigation Conclusion

The EPA is Changing Rodenticide Regulations to Mitigate Risk

The EPA has announced new rules for the sale and use of rodenticide. The final risk mitigation decision for ten rodenticides has been in the works for a few years now. It represents the work of many studies on the use and abuse of rodenticides. The EPA has come to the conclusion that it needs to do something about us of rodenticides by homeowners. Professional pest control companies, who are highly regulated in their use of rodenticides, have long stated that homeowners are damaging their property, their health and the environment by untrained and irresponsible use of rodenticides. Typical problems that Hearts Pest Management has found during many years of controlling rats and mice, is that homeowners 1) often fail to use proper personal protective equipment when handling rodenticides 2) will throw loose bait in and around their homes 3) do not take proper precautions to eliminate access to these baits from at risk children and pets You can view information on control of mice and rats, gophers and squirrels, as well and birds and parasites, where you can read about the damage caused by these critters, as well as damage directly and indirectly caused by activities of property owners / occupants in their attempts to solve the problems. Retailers will face many restrictions on the sale of rodenticides. One major change is that certain rodenticides simply will not be available to homeowners, except as provided as part of a service plan with a registered pest control company. These rodenticides are primarily ones that persist in the animal for some time, accumulating in their systems and potentially transferable to other species. The second major change eliminates the habit of homeowners who throw bait in their attics and around their properties, is that now it will be required that retail stores must sell rodenticides contained within rodent tamper resistant bait stations. Businesses facing rodent problems will also need to comply with a new set of regulations governing acceptable rodent solutions and self-treatments. I think it is important to share with you that the Environmental Protection Agency is not in the business of making money for pest control companies. If the EPA is creating requirements that will of necessity cause a broad section of the public to turn to professional pest control companies, it is because the EPA has come to the conclusion that this work requires a licensed pest control professional for the safety of the public. This is not to imply that pest control is safe. It is not. But pest control professionals are licensed and trained to handle rodenticides according the the pesticide label and MSDS (Medical Safety Data Sheet). You can find more information about a variety of rodenticides from our product list of rodenticides. Please be aware that we are always in the process of reviewing the products we use and that the products at your home or business may change with regulations and the introduction of better products.

Do You Spray in Rainy Weather?

On rainy days, expect that your schedule may change.  If there is a moderate to heavy rain at the start of the day, we will often tell our pest control technicians not to start their route until after rush hour.  (This may cause some inconvenience, but there is a limit to what we can do in the rain and the knowledge that our pest control technicians will not be involved in accidents with pesticide laden trucks is very comforting).   Likewise, if there is a moderate ot heavy rain during the course of the work day, we will likely either: 1) send the pest control technician home, 2) ask them to pull over to stop driving, or 3) assign them to inside jobs that do not necessitate any further driving until weather conditions change.   We will do our best, even on rainy days, to accomodate interior follow-up requests.  We don’t want to delay service, if at all possible, when customers are feeling stressed by interior pests.  We can always treat the interior and then come back on a dry weather day to treat the exterior.   In light rain, sometimes just a misty drizzle that will pass, we may continue to work.  We may change the types of pesticides we use or the way we treat.  We know that certain pesticides such as granules are activated with water and hold up well in the rain.  We just don’t want to have our pest control technicians granule or spray in a moving rain that would cause water runnoff.   Customers are sometimes under the impression that pest control treatment before rainy conditions is not good.  Occasionally, customers will ask us to postpone until a dry weather day.  In most cases, that doesn’t hurt, except that the longer you go without a service, the more likely that ants will arrive.  Additionally, it is important to remember that ant colonies move when the weather changes radically.  If ant colonies feel stressed by heavy rains or even the anticipation of heavy rains, they may move inside.  In this situation, the customer might be better off being treated before the rains come.

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Pest Behavior & Solutions

Pest Behavior & Solutions

We Know About Pests, You Can Too. Visit our Pest Library for information
on the habits and habitats of some of the most common pests.

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Carpenters ants, bedbugs - separate esimate

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  • In-door trapping
  • Out-door baiting or trapping
  • Full exclusion to keep them out!
  • Decontamination (see mites and parasites)
  • Clean-up
  • Maintenance monthly
View Our Plan for Rats and Mice
  • Indoor / outdoor eradication
  • Bee removal – hive and honeycomb
View Our Plan for Bees and Wasps
  • Monitoring
  • Commercial reporting
  • Clean-outs and maintenance
View Our Plan for Roaches
  • Comprehensive inspection
  • Written bedbug plan for owner – pest company
View Our Plan for Bed Bugs
  • Remediation / maintenance
  • Ground fumigation
  • Baiting
View Our Plan for Gophers and Squirrels
  • Single story eaves only (we do not service roofs or second story homes).
  • Full exclusion for nesting and perching
  • Decontamination (see mites and parasites)
  • Bird birth control
  • Pigeons
  • Starlings
  • Sparrows
  • Swallows
View Our Plan for Birds
  • Attic vacuuming
  • Power washing
  • Insulation removal – replacement
  • Full space area chemical fogging
  • Off-site disposal
View Our Plan for Mites and Parasites
Pest Control Product Labels & MSDS We welcome you to view pest control labels and MSDS information.